Can help be added to the OS .

The printed word is easier to understand than spoken for some people. Many of the technicians accent is so atrocious they can't be understood. The so called help articles you send people to are just forums that don't give any real help and leave people so confused they will just call it quits. Having the help that was available categorized by topic the way it was in VISTA, Windows 95 or even Windows XP is far better than what you have now!