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Rick Wood

4 months ago


Amazon is telling me I don't have security or firewall protection in order to use/connect with my Echo. Everything was fine until I canceled Amazon Prime. Now Echo/Alexa tells me "Can't connect" I spoke with DELL, and they told me the security that was pre installed on my desktop was all the security I needed and didn't need to "PURCHASE" more which is what Amazon was telling me I had to do.. After I canceled Amazon Prime, I installed just Amazon because Echo told me I had to have an Amazon acc't to use Echo. but not Prime. So now I'm faced with not being able to use Echo/Alexa ( that's what Amazon is telling me anyway ) I'm not in a position right now financially to purchase another security because of Covid, and my Windows Security seems to be doing a good job ! Can anyone help ??? Thank you, Rick