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Alan Most

5 months ago

Reinstalling Win 7

Good afternoon, I have a 10 year old Aspire 5741 laptop that I updated to win 10 that I wish to revert back to Win 7. I found the MS site for the recovery info to put to usb and provided the MS product code from the bottom of the machine which MS won't accept as per; "The product key you entered appears to be for software pre-installed by the device manufacturer. Please contact the device manufacturer for software recovery options" I'm 83 years of age and don't understand why this is necessary as I bought from a reputable retail chain here in New Zealand. I did go to the Acer site and after spending over 4 hours trying to make sense of it all I'm finally losing the will to live!! I'm desperately hoping you kind folks can help me out here please but I ask that you kindly bear in mind I'm very much a novice so nothing too technical please. Hoping you van help, kind regards....... ps. I do have recovery discs I made back when I bought the laptop but unsure what to do with them,

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