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Vern Leach

*Edited 2 years ago

Support options for individual Special Needs users?

OTHER THAN high level large enterprise support contracts - And other than paying some high hourly fee, or a high per call fee, regardless of problem resolution > What Microsoft support options are available for . . . 1> . . . the work needs of any single small business and/or professional user? 2> . . . the special and unique personal and work related needs of the single business and/or professional user? For the purpose of this discussion . . . 1> "SUPPORT" requires an assigned personal contact (a human). All other support tools (internet resources, documents, AI chat, forums, etc) are part of a comprehensive package, and improve service while limiting total personal cost. However, a human element is required for consistency and trust worthiness of the support. 2> The special and unique needs involve Cognitive disabilities of the otherwise functional professional worker. The challenge of cognitive disability in this context requires attention (beyond product capabilities) to product usability, learnability, special training, product structure, and adaptability to the unique special needs of the individual. Cognitive and learning disabilities most often involve overlapping issues with adult Attention Deficit Disorder (ADHD,ADD-inattentive type), Depression, Trust issues, OCD, Anxiety disorder, Bipolar and/or Manic episodes. Additionally, normal difficulties that accompany age, exacerbate prior difficulties, such as prior lifelong Adult ADD and depression. 3> It is expected that a combination of tools and enforced (yet customized) structure can assist the challenged functional professional; improving quality of work and life, work / personal life balance, health (reduction of stress, reduction of anxiety and coincident issues worsened by work stress). This allows the aging challenged individual to remain productive, successful, and confident of contributions, empowering the individual to continue work successfully and staving off self-imposed "forced" retirement.