Skip to main content
Microsoft profile picture

Bhurinund Chamsuwanwong

*Edited 5 months ago

unable to open word365 - my laptop shutdown while working.

I use office365 and Onedrive. This is the second time that my laptop was suddenly went-off during I working on word365 with automatic save. I was force to save to Onedrive anyway. When I switch-on, word365 cannot recover the files that I was typing. Offline version is much better. This kind of situation has never happened to me in previous offline office version, at least I still have unsave version of documents, not losing entried documents. How can I recover my work? I went to this conversation It does not apply to my case. - recovery folder does not have any files.