Skip to main content
Microsoft profile picture

sam leestmans

a year ago

Widows Update 2004 Problems 3 months OEM support+ no help

Problems with updating my Yoga C940-14IIL (Lenovo) from 1909 to 2004. Officially Lenovo premium support claims there should be no problems on there end for my device. Not driver related software etc. But i'm still stuck on the not device not ready screen. I Also tried to force the update like they instructed. Without being rude in my opinion there premium support is tier 1.5 at best. The conversation basically is them approving my suggestions or providing ridiculous extra information to them. Basically telling me which button i should click or explaining something in English i provided them by sending a screenshot etc. For example i ran the Intel driver support assistent and pointed out Intel has newer graphic wifi and Bluetooth drivers than the ones they provided. Asking if that might solve the issue but i pointed out Intel recommends OEM drivers not generic ones (It's in the screenshot). They replied its worth trying and that the lines i pointed out mean they are not officially tested. I'm thinking this is a bad joke or something i pointed it out and informed them and they reply with "might work and explain te words in a sentence i provided them" This is just one example out of dozens. Half of the suggestions or questions i made mentioned on the 2004 Official known issues/problems page (provided screenshots) they didn't understand i think. I attached the screenshot and even underlined the sentences i send them. Basically they told me to do the windows clean start or start over thing by holding a reset button (whatever it's called) . It's a brand new device with almost no software except for a single licensed office 2019 professional plus (not linked to a account) and mapped in my fairly complex new "secure"network and has things like SMB shares configured with my Linux and FreeBSD servers etc. It's also a wifi only device so it's on my IOT Vlan so it's a pain in the ... to setup again. Advice or answers would be appreciated before i do a clean install.

0
0
0
0