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2 months ago

Windows 10 still shutting down after 15 minutes?

Hi, this is the first post I've put up here asking for help. I didn't post this in (Microsoft Community) because I had this issue only once and never since, hope it doesn't come back again. A usual day at the laptop, I pressed Alt + F4 and hit Enter to Shut Down Windows 10, and left my laptop over to it. Back when I came to close the lid (thinking that it had shut down, as usual) actually after some 15 minutes, still the screen was displaying "Shutting Down" and was loading in a blue background like this: I got impatient and did a force shutdown by pressing and holding the power button, but as far as I know, doing a forced shutdown isn't good. What should I do if this occurs once again?