Results for: Answer Desk

Conversations: Answer DeskSee All 8 conversations

Community Conversation
Windows Update giving error 0x80070002 before downloading
I have that issue that I was unable to download last three OS builds. I thought the only solution is downloading the OS and by pass the Window Update. Windows update repair tool did not find any problem. I was able to locate a way to download the last OS Build. Somebody with same error 0x80070002 but it was able to download the last Build up to 7%. My issue was worse. After downloading and installation of the last Build, I was able thanks to God, to fix the issue with Windows update. I checked updates and no more errors. I did CHKDSK and disk errors found. I fixed it and all was ok. I had another issue with stand by and hibernation in which the PC froze after I tried to awake up. After all done, I was able to fix that too. I write this to share my solution with other people with the same issue so they can resolve their issue too..

04/23/2019

View conversation

Community Conversation
What's your favorite Windows feature?
Share your favorite Windows feature and how it helps you in your daily life.

04/23/2019

View conversation

Community Conversation
URGENT ALERT RE HACKERS, VIRUSES, AND DANGEROUS THREATs
Today I received an urgent, very loud, alert from what appeared to be Microsoft, telling me the computer was in serious danger from hackers trying to gain access to my personal information. I was instructed not to turn my computer off or leave the page and was afraid to exit. I was also instructed to call the phone number provided immediately. I was not aware of any MS security threat scams and was quite worried. The technician I spoke to on the phone assured me he was a licensed MS technician and that since my computer had already been hacked, all my personal information was in jeopardy. This was a first for me and decided it would be best to trust his judgment. He accessed my computer and seemed to think 17 hackers were attempting to take over my computer and said my entire security system was locked, so I would not be able to proceed without removal of the threat and the addition of a network firewall and an IP protection. He took me to a web page for RIGHTPCEXPERTS.COM in Tampa, and gave the impression they are affiliated with Microsoft. Because I am age 69 he offered me a "discounted price" of 299.00 and I was left to believe it was imperative, as all my devices were in danger. I was then referred to a second agent who said he would be able to remedy the problems with my PC. HE REMOVED MY SYSTEM MECHANIC AND THEN installed an AD BLOCKER, CC CLEANER, ANTI-VIRUS HACKING. HE SEEMINGLY CLEANED MY COMPUTER AND THEN INSTALLED A NETWORK FIREWALL, AN IP NETWORK ACCESS PROTECTOR. After I PROVIDED my credit card number for the charge of 299.00 I was told there was an additional fee technical fee of $120, that would be paid in 12 installments of 9.99, for a total of 420.00. I was so reluctant but thought I had no other choice but to proceed. Like another gentleman who was concerned about the legitimacy of this company, I am left wondering if they are a scam. MY INVOICE READ AM PC SECURITY, NOT RIGHTPCEXPERTS OUT OF TAMPA AND NEXWAY HANDLED THE TRANSACTION.

04/23/2019

View conversation

Community Conversation
What device do you use Windows on?
Curious to know what types of computers you guys are using to run Windows on? Are people using more laptops or do they still prefer the traditional desktop tower? For myself, I have a desktop computer that I built myself a few years ago as my main computer and a Surface Book that I use as a laptop. :)

04/23/2019

View conversation

https://www.microsoft.com/en-us/store

Shop for the latest software and technology products from Microsoft Store. Experience the best of Microsoft with easy online shopping.

https://support.microsoft.com/en-us/contactus

Get help with choosing a Microsoft product, or ask about a previous purchase from the online or physical store. Disability Answer Desk Support for people with disabilities.

https://answers.microsoft.com/en-us/outlook_com/forum/oemail...

Thanks for visiting Answer Desk for a complimentary consultation on Jan 25 2017 07:42 AM. If the consultation didn’t meet your expectations, we’d like to try again. Please feel free to connect with another expert Answer Tech who can help you find a solution. Simply mention your service request number: 1371844896.

https://answers.microsoft.com/en-us/windows/forum/windows_other...

So below here are the links where you can get to the right support you need when it comes to Microsoft Answer Desk. You can check out the links I have provided and those links came directly from Microsoft Support - Contact Answer Desk - you know, the pop-up Window where you can contact Microsoft Support Customer Service.

https://www.microsoft.com/.../schedule-answer-desk-appointment

Sorry, we don't yet have a store close to you. You can get the same great product selection and great deals today at the Microsoft Store online.