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https://support.microsoft.com/en-us/surface/fix-common-surface-problems-using-the...

Download the Surface Diagnostic Toolkit for Windows 10 Home or Windows 10 Pro and in the file download dialog box, find the SurfaceDiagnosticToolkit_SA.exe file. Download the Surface Diagnostic Toolkit for Windows 10 in S mode. Select Run, and follow the on-screen instructions.

https://support.microsoft.com/en-us/surface

Choose from a variety of Surface devices and accessories to get help. Unlock more productivity for your family with latest Office apps for up to 6 people. Try one month free

https://support.microsoft.com/en-us/surface-laptop

Here are some things to try to help you get it running again. See possible solutions. Use the Surface Diagnostic Toolkit. If your Surface isn’t working properly, try the Microsoft Surface Diagnostic Toolkit. ...

https://support.microsoft.com/en-us/surface/try-the-surface-diagnostic-tool-e07b25e0...

Surface Devices Most common issues can be solved by running the Surface Diagnostic Tool. Before you start a service order, download and run the tool on your Surface. Download the Surface Diagnostic Tool