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Results for: Microsoft Surface troubleshooting

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In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of results. If it's not already installed, you can download it from the Microsoft Store. Follow the on-screen instructions in the Surface Diagnostic Toolkit. The diagnosis and repair time usually averages 15 minutes or less.

Disconnect any USB drives, SD cards, USB accessories, external monitors, docks, or anything else you’ve connected to your Surface. Then try turning it on—if that works, the accessory may be the problem. If that didn't work, connect the power supply that came with your Surface.

Troubleshooting solutions. If you have problems connecting your Surface to a TV, monitor, or projector, try these solutions to identify the issue. Solution 1: Check the video input settings. Solution 2: Check the DisplayPort version setting on the external screen. Solution 3: Duplicate or extend your display onto your external screen.

Troubleshoot common problems, including setup issues, Exchange ActiveSync errors. The Surface Hub Hardware Diagnostic tool contains interactive tests which allow you to confirm essential functionality of your Hub is working as expected.