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Fix common Surface problems using the Surface Diagnostic Toolkit If your Surface isn’t working properly, the Microsoft Surface Diagnostic Toolkit can help you find and solve problems.

Run the Surface Diagnostic Toolkit for Business. Before you run the diagnostic tool, make sure you have the latest Windows updates. Go to Install Surface and Windows 10 updates for more information. If that doesn't solve the problem, you'll need to run the diagnostic tool.

This guided walkthrough will take you through troubleshooting steps if you're having an issue with your Surface Type Cover or Keyboard. Notes. If you have a Surface Keyboard or Surface Ergonomic Keyboard, see Troubleshoot problems with Surface Keyboard and Surface Ergonomic Keyboard.. If you can’t use your keyboard to log into Windows, you can use the onscreen keyboard temporarily for ...

Go to Start > Power > Shut down. When Surface is off, press and hold the volume up button and press the power button until a Microsoft or Surface logo appears onscreen. Once you are in UEFI, touch your Surface screen and see if it responds normally. Try to navigate in UEFI by tapping various menu items.