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To run the Surface Diagnostic Toolkit: Get your devices ready and gather information. Make sure your Surface is connected to the internet. If you’re having Wi-Fi problems, go to Surface can't find my wireless network. Save all of your files and close all open apps and programs.

This guided walkthrough will take you through troubleshooting steps if you're having an issue with your Surface Type Cover or Keyboard. Notes. If you have a Surface Keyboard or Surface Ergonomic Keyboard, see Troubleshoot problems with Surface Keyboard and Surface Ergonomic Keyboard.. If you can’t use your keyboard to log into Windows, you can use the onscreen keyboard temporarily for ...

Surface Devices Surface If your Surface won’t turn on, won't wake up, or has a black screen without a Surface logo, you can try a few things to get it working again. Disconnect accessories and make sure your Surface is charged Things that you’ve connected to your Surface might be preventing it from turning on.

If you’re still having problems, go to Solution 1. Solution 1: Get the latest updates. In many cases, downloading and installing the latest updates for Windows and your Surface will fix the issue. To see how, go to Install Surface and Windows updates. If you're still having problems, go to Solution 2. Solution 2: Restart your Surface