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https://support.microsoft.com/en-us/surface/fix-common-surface-problems-using-the...

To run the Surface Diagnostic Toolkit: Get your devices ready and gather information. Make sure your Surface is connected to the internet. If you’re having Wi-Fi problems, go to Surface can't find my wireless network. Save all of your files and close all open apps and programs.

https://support.microsoft.com/en-us/help/4486820

This guided walkthrough will take you through troubleshooting steps if you're having an issue with your Surface Type Cover or Keyboard. Notes. If you have a Surface Keyboard or Surface Ergonomic Keyboard, see Troubleshoot problems with Surface Keyboard and Surface Ergonomic Keyboard.; If you can’t use your keyboard to log into Windows, you can use the onscreen keyboard temporarily for ...

https://docs.microsoft.com/en-us/surface/surface-diagnostic-toolkit-for-business-intro

Fix common Surface problems using the Surface Diagnostic Toolkit for Business. 6/24/2020; 2 minutes to read; In this article. If your Surface isn’t working properly, the Microsoft Surface Diagnostic Toolkit for Business can help you or your administrator find and solve problems.

https://support.microsoft.com/en-us/help/4023510

Check for updates and restart your Surface. There may be hardware driver updates that are available or pending a restart. Updating your Surface might fix issues you're having with Windows Hello. To check for updates, select Start > Settings > Update & security > Windows Update > Check for updates. Install any updates that you need.

https://support.microsoft.com/en-us/surface/fix-problems-detaching-or-attaching-your...

Dirty connectors on your keyboard can cause problems with attaching or detaching and may cause your Surface Book to stop responding or crash. Here's how to clean your connectors: Disconnect the power cord from your Surface Book and unplug any video adapters and USB devices such as printers, keyboards, and mice. Detach the keyboard.