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To run the Surface Diagnostic Toolkit: Get your devices ready and gather information. Make sure your Surface is connected to the internet. If you’re having Wi-Fi problems, go to Surface can't find my wireless network. Save all of your files and close all open apps and programs.

This guided walkthrough will take you through troubleshooting steps if you're having an issue with your Surface Type Cover or Keyboard. Notes. If you have a Surface Keyboard or Surface Ergonomic Keyboard, see Troubleshoot problems with Surface Keyboard and Surface Ergonomic Keyboard.; If you can’t use your keyboard to log into Windows, you can use the onscreen keyboard temporarily for ...

Fix common Surface problems using the Surface Diagnostic Toolkit for Business. 6/24/2020; 2 minutes to read; In this article. If your Surface isn’t working properly, the Microsoft Surface Diagnostic Toolkit for Business can help you or your administrator find and solve problems.

Check for updates and restart your Surface. There may be hardware driver updates that are available or pending a restart. Updating your Surface might fix issues you're having with Windows Hello. To check for updates, select Start > Settings > Update & security > Windows Update > Check for updates. Install any updates that you need.

Dirty connectors on your keyboard can cause problems with attaching or detaching and may cause your Surface Book to stop responding or crash. Here's how to clean your connectors: Disconnect the power cord from your Surface Book and unplug any video adapters and USB devices such as printers, keyboards, and mice. Detach the keyboard.