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Connection problems can be due to a variety of reasons—problems with the website, your device, the Wi-Fi router, modem, or your Internet Service Provider (ISP). Try the following steps to help narrow down the source of the problem. If the "Wi-Fi connected" icon appears on the right side of the taskbar, visit a different website. If the ...

Use the Network troubleshooter. Select Start > Settings > Network & Internet > Status. Under Change your network settings, select Network troubleshooter.

Click Start, type Control Panel in the Search programmes and files box, and then click Control Panel in the list of found programmes. Click Network and Internet. Click Network and Sharing Centre. Click Manage Wireless Networks.

This is a general troubleshooting of establishing Wi-Fi connections from Windows clients. Troubleshooting Wi-Fi connections requires understanding the basic flow of the Wi-Fi autoconnect state machine. Understanding this flow makes it easier to determine the starting point in a repro scenario in which a different behavior is found.