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The Windows Experience is still there--even in build 9860. However, the GUI was retired with Windows 8. If you want to run the experience, which is really called the "Windows System Assessment Tool," you must run it from the command line.
This issue could be due to the fact that Windows Experience Index or the settings and files related to it. Did you make any install any hardware device prior to this issue? I would suggest you to run the Windows Experience Index assessment again and check if it resolves the issue. You can follow the steps: Step 1:
Window Experience Index for Windows 10 I would love to see the Windows Experience Index return in Windows 10. It has been a great, easy way for me to show my clients how much newly installed upgrades improved their computers performance. Also it ...
In Windows 7, the range was extended upward to 7.9. The scoring rules for devices have also changed from Windows Vista to reflect experience and feedback that resulted from comparing closely rated devices with different qualities of actual use (that is, to make the rating more indicative of actual use).
Hi windowsblogger, Understanding the Windows Experience Index WEI scores currently range from 1 to 5.9. Your computer is rated with an overall score, called the base score, and with subscores for each of five individual hardware components: processor, memory, graphics, gaming graphics, and primary hard disk.