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Support options for individual Special Needs users?
OTHER THAN high level large enterprise support contracts - And other than paying some high hourly fee, or a high per call fee, regardless of problem resolution > What Microsoft support options are available for . . . 1> . . . the work needs of any single small business and/or professional user? 2> . . . the special and unique personal and work related needs of the single business and/or professional user? For the purpose of this discussion . . . 1> "SUPPORT" requires an assigned personal contact (a human). All other support tools (internet resources, documents, AI chat, forums, etc) are part of a comprehensive package, and improve service while limiting total personal cost. However, a human element is required for consistency and trust worthiness of the support. 2> The special and unique needs involve Cognitive disabilities of the otherwise functional professional worker. The challenge of cognitive disability in this context requires attention (beyond product capabilities) to product usability, learnability, special training, product structure, and adaptability to the unique special needs of the individual. Cognitive and learning disabilities most often involve overlapping issues with adult Attention Deficit Disorder (ADHD,ADD-inattentive type), Depression, Trust issues, OCD, Anxiety disorder, Bipolar and/or Manic episodes. Additionally, normal difficulties that accompany age, exacerbate prior difficulties, such as prior lifelong Adult ADD and depression. 3> It is expected that a combination of tools and enforced (yet customized) structure can assist the challenged functional professional; improving quality of work and life, work / personal life balance, health (reduction of stress, reduction of anxiety and coincident issues worsened by work stress). This allows the aging challenged individual to remain productive, successful, and confident of contributions, empowering the individual to continue work successfully and staving off self-imposed "forced" retirement.

06/19/2019

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URGENT ALERT RE HACKERS, VIRUSES, AND DANGEROUS THREATs
Today I received an urgent, very loud, alert from what appeared to be Microsoft, telling me the computer was in serious danger from hackers trying to gain access to my personal information. I was instructed not to turn my computer off or leave the page and was afraid to exit. I was also instructed to call the phone number provided immediately. I was not aware of any MS security threat scams and was quite worried. The technician I spoke to on the phone assured me he was a licensed MS technician and that since my computer had already been hacked, all my personal information was in jeopardy. This was a first for me and decided it would be best to trust his judgment. He accessed my computer and seemed to think 17 hackers were attempting to take over my computer and said my entire security system was locked, so I would not be able to proceed without removal of the threat and the addition of a network firewall and an IP protection. He took me to a web page for RIGHTPCEXPERTS.COM in Tampa, and gave the impression they are affiliated with Microsoft. Because I am age 69 he offered me a "discounted price" of 299.00 and I was left to believe it was imperative, as all my devices were in danger. I was then referred to a second agent who said he would be able to remedy the problems with my PC. HE REMOVED MY SYSTEM MECHANIC AND THEN installed an AD BLOCKER, CC CLEANER, ANTI-VIRUS HACKING. HE SEEMINGLY CLEANED MY COMPUTER AND THEN INSTALLED A NETWORK FIREWALL, AN IP NETWORK ACCESS PROTECTOR. After I PROVIDED my credit card number for the charge of 299.00 I was told there was an additional fee technical fee of $120, that would be paid in 12 installments of 9.99, for a total of 420.00. I was so reluctant but thought I had no other choice but to proceed. Like another gentleman who was concerned about the legitimacy of this company, I am left wondering if they are a scam. MY INVOICE READ AM PC SECURITY, NOT RIGHTPCEXPERTS OUT OF TAMPA AND NEXWAY HANDLED THE TRANSACTION.

06/19/2019

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Are there any features you wish Windows had?
One thing I saw someone had in another OS was that their file explorer equivalent had tabs. My jaw was floored.

06/19/2019

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What's your favorite app from the Microsoft Store?
What's your favorite app from the Microsoft Store? Share your top choice with the community.

06/19/2019

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https://support.microsoft.com/en-us/help/4013405

Protect yourself from tech support scams. Contenu fourni par Microsoft. ... These email or chat messages may resemble phishing emails; however, instead of pointing to phishing sites designed to steal credentials, the links lead to tech support scam websites.

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_install-mso_winother-mso...

They didn't call so I asked the chat attendant "Warren" to have someone call; They then called and asked me to state "I authorize this transaction" ( I know this used to be a scam technique so when you called to dispute something they would have audio of you say "I authorize the purchase." Maybe that's what it was about.)

https://answers.microsoft.com/en-us/windows/forum/windows_7-security/microsoft...

Microsoft Technical Support Scam I was contacted by someone claiming to call from Microsoft alerting me to errors occuring on my computer. I was stupidly taken in and gave them the id number from the software so that they could remove the problem. I am now worried that this will allow them access to my computer and possibly to information like ...

https://www.microsoft.com/en-us/concern/scam

Search. Cancel 0 Cart. What's new. Surface Pro 6; Surface Laptop 2; Surface Go

https://answers.microsoft.com/en-us/windows/forum/windows_10-security/is-mschat...

Hi, I will be glad to help you with the issue you have with the computer. The link that you provided is a scam. I suggest you to report the scam on the below link: