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https://dynamics.microsoft.com/en-us/marketing/what-is-customer-experience-management-cxm

Customer experience management, often called CXM or CEM, is a system of marketing strategies and technologies that focus on customer engagement, satisfaction, and experience. CXM is an approach to relationships with customers that goes beyond just marketing tools and software—with the goal of achieving a digital transformation that truly puts ...

https://www.microsoft.com/en-us/industry/telecommunications/transform-customer-experiences

Microsoft Dynamics 365 Customer Insights. Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time. Learn more. Microsoft Dynamics 365 Customer Service.

https://appsource.microsoft.com/en-us/product/web-apps/arimaclankaprivatelimited...

Arimac Customer Experience Suite provides you with a fully fledged array of digital solutions in order to enhance revenue generation and user engagement through transformative technologies. This omni channel customer experience is brought to you by building our robust solutions on dynamic Azure technologies that allow seamless and effective ...

https://www.microsoft.com/.../capital-markets/deliver-differentiated-client-experiences

To deepen customer relationships, TD’s digital experience team is leveraging the company’s investment in Microsoft Azure. With critical CRM data in the cloud for the first time, Geojit continued normal operations during the COVID-19 crisis. Learn how Kotak Mahindra Bank uses email bot services to deliver more than 85% accuracy and help ...