Results for: forgot password
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We are here to help! Getting help for Windows 10
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On the console Sign in screen, select the I forgot my password button. Type the characters you see on the screen so we know you’re not a robot. The phone number (s) or alternate email address (es) that you previously provided for security are listed on the Show that you’re you screen.
Try the solutions listed in Step 2: If you can't reset your password. If those don't work either, or if you selected I can't receive a code from this verification page, you'll begin the account recovery process. Go directly to Step 3: Help with the Microsoft account recovery form for tips to complete that process. 3. Get a verification code.
On the sign-in screen, type your Microsoft account name if it's not already displayed. If there are multiple accounts on the computer, choose the one you want to reset. Below the password text box, select I forgot my password. Follow the steps to reset your password.
Important Because changing your Microsoft account password is slightly different than resetting a forgotten password, this page does not cover the steps to reset your account password. If you've forgotten your password and know the email address for your Microsoft account, you can reset your password online by verifying your identity using ...