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Select Start > Settings > Update & Security > Troubleshoot, or select the Find troubleshooters shortcut at the end of this topic. Select the type of troubleshooting you want to do, then select Run the troubleshooter. Allow the troubleshooter to run and then answer any questions on the screen.

Customers who need to troubleshoot their Surface devices can use the Surface Diagnostic Tool to determine what is wrong with their device. Skip to main content ... Most common issues can be solved by running the Surface Diagnostic Tool. Before you start a service order, download and run the tool on your Surface. Download the Surface Diagnostic ...

The diagnosis and repair time usually averages 15 minutes or less, but could take an hour or longer, depending on internet connection speed, whether updates need to be installed on your device, and the repairs the tool must do. Still need help? If the Surface Diagnostic Toolkit didn’t fix the problem, you can also:

Fix My Connection is a self-help tool that allows you to view the status of your internet connection and troubleshoot any problems you may have if your connection goes offline. Fix My Connection supports Wi-Fi, Ethernet, Tethering and Mobile broadband connections. Features include: • Overview of your current connection status.