Results for: self troubleshooting tool
Fix common Surface problems with the Surface Diagnostic Toolkit
The Surface Diagnostic Toolkit is an application that helps Surface users diagnose and resolve issues quickly and efficiently. Surface engineer Aaron shows you how to get and run this toolkit when your device doesn't work as expected.
Use Snip & Sketch to take a screenshot in Windows 10
Snip & Sketch allows you to capture screenshots, personalize them, and share with others.
My screen went blank (was blue) and went I finally got it back, I got a error message--memory management. And it said to contact windows.com/stopcode. Well they won't do anything unless you pay them. I have only had this computer for a couple of months. I don't know what to do. Any suggestions.
NO INTERNET CONNECTION, Windows 10 20H2 reports connected
Intermittently Windows 10 20H2 loses internet connection after the latest updates are fully installed. Browser reports not connected when Windows claims it has internet connection. The only fix is waiting 10 minutes for your network to reset with a hot reboot. Device name Red-Dragon MSI X470 Gaming Plus Processor AMD Ryzen 5 3600X 6-Core Processor 3.80 GHz Installed RAM 32.0 GB System type 64-bit operating system, x64-based processor Edition Windows 10 Pro Version 20H2 Installed on 6/14/2020 OS build 19042.630 Experience Windows Feature Experience Pack 120.2212.31.0 LAN Integrated Realtek® 8111H Gigabit LAN controller Driver Date 11/18/2019 Version 10.38.1118.2019 Google Chrome Version 87.0.4280.88 (Official Build) (64-bit) HAS NOW CHANGED TO: Device name Red-Dragon MSI X470 Gaming Plus Processor AMD Ryzen 5 3600X 6-Core Processor 3.80 GHz Installed RAM 32.0 GB System type 64-bit operating system, x64-based processor Windows 10 Pro Version 20H2 Installed on 6/14/2020 OS build 19042.685 Experience Windows Feature Experience Pack 120.2212.551.0 LAN Integrated Realtek® 8111H Gigabit LAN controller Driver Date 11/18/2019 Version 10.38.1118.2019 Google Chrome Version 87.0.4280.88 (Official Build) (64-bit)
Windows Community site help
Every website is different. Here are instructions and answers on how to navigate and use the Windows Community site.
Device security: Protection for your most central systems
Device security helps you monitor protection of your device's core software and hardware. If you are using the Windows 10 May 2020 Update, please check this video: https://community.windows.com/en-us/videos/device-security-security-that-comes-built-into-your-device/fadv4TuMOnc
Firewall & network protections: Keep unwanted online traffic out
Check up on your Windows Defender Firewall protection.
App & browser control: Add protection and online security
Use the updated App & browser control settings in the Windows 10 May 2020 Update to configure your Windows Defender SmartScreen. It checks websites and downloads for anything potentially dangerous, such as phishing, malware, viruses, or other online threats. If you are using previous versions of Windows 10, please check this video: https://community.windows.com/en-us/videos/app-browser-control-stop-security-risks-before-they-happen/YFoZOOmn27g
App & browser control: Stop security risks before they happen
Set protections against online attacks in App & browser control. If you are using Windows 10 May 2020 Update, please check this video: https://community.windows.com/en-us/videos/app-browser-control-add-protection-and-online-security/4kyb3u8AVpg
Device performance & health: Checkup for your PC's wellness
Monitor four key areas that impact your device's performance on Device performance & health.
Select Start > Settings > Update & Security > Troubleshoot, or select the Find troubleshooters shortcut at the end of this topic. Select the type of troubleshooting you want to do, then select Run the troubleshooter. Allow the troubleshooter to run and then answer any questions on the screen.
Customers who need to troubleshoot their Surface devices can use the Surface Diagnostic Tool to determine what is wrong with their device. Skip to main content ... Most common issues can be solved by running the Surface Diagnostic Tool. Before you start a service order, download and run the tool on your Surface. Download the Surface Diagnostic ...
The diagnosis and repair time usually averages 15 minutes or less, but could take an hour or longer, depending on internet connection speed, whether updates need to be installed on your device, and the repairs the tool must do. Still need help? If the Surface Diagnostic Toolkit didn’t fix the problem, you can also:
Fix My Connection is a self-help tool that allows you to view the status of your internet connection and troubleshoot any problems you may have if your connection goes offline. Fix My Connection supports Wi-Fi, Ethernet, Tethering and Mobile broadband connections. Features include: • Overview of your current connection status.