Caller ID on your phone helps you see who's calling. But scammers have learned how to trick caller ID. A tactic called "spoofing" makes it look like a real call from a trusted company. Windows engineer Erik Wahlstrom shows how to tell if a call might be spoofed and what you should do if you're getting such a call (subtitles available in 26 languages).
Microsoft technical support does not make unsolicited phone calls. If you receive an unsolicited call from the number the caller ID identified as Microsoft technical support, it's a scam. Do not answer the call and report the incident here: https://www.microsoft.com/en-US/concern/scam.
To learn more, please visit spoofing and caller ID website here ⯈ https://www.fcc.gov/consumers/guides/spoofing-and-caller-id
More on keeping yourself safe online ⯈
Staying safe from email and chat scams - https://community.windows.com/en-us/videos/staying-safe-from-email-chat-scams/amkejUbjpuo
Staying safe from support call scams ⯈ https://community.windows.com/en-us/videos/staying-safe-from-call-scams/IzYk-y-0raE
Staying safe from web browser scams ⯈https://community.windows.com/en-us/videos/staying-safe-from-web-browser-scams/CLh0c3WpcPo
To learn more about technical support scams and how to avoid them, visit https://www.microsoft.com/en-us/wdsi/threats/support-scams.